Terms of service

TERMS & CONDITION

The customer pays for all shipping costs except otherwise stated or during a promotional period.
 
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to MAISON EIRĒNĒ, you will be contacted to organize  a new shipment. The additional shipping cost to resend the order, will not be covered by MAISON EIRĒNĒ  and will require payment. If you do not wish to organize redelivery of the order, the initial shipping fee will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund or credit.
All orders are subject to quality control checks and review, prior to shipment by our packing team. If you order is damaged, or if there is an item missing from your order, please contact our customer  service team immediately, quoting your order number.


 
If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify MAISON EIRĒNĒ customer service team immediately. The packaging must be kept for further verification and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to ALEX RIVIÈRE STUDIO, you will be contacted to organize re-shipment, pending confirmation, the order has been quality checked.


 
PLEASE NOTE: MAISON EIRĒNĒ does not cover any additional duties, customs, or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the expense of the receiver.
If you have any questions about our shipping times or would like to enquire about your order, please contact our customer service team at info@maisoneirene.com